Your floods have a schedule. That makes them measurable.

The four axes

• Flood coverage (30%). What happens to a call landing in your worst window — answered, overflow-caught, instant text-back floor, or ring-out. Plus how many hours a day your desk runs at capacity.
• Recovery speed (30%). When a peak call is missed, minutes until that person gets a callback or text. Post-rush batching scores what the aging data says it deserves.
• Recovery persistence (20%). Whether the missed caller who doesn't answer the callback hears from you again — or joins the phone-tag graveyard.
• Channel relief (20%). Whether callers have any path around the flood — online booking, text-us, forms that actually get worked — against what's expected for your practice type.

The free score vs. the $500 first fix

The free score is what you tell us, labeled as that. The first fix is a week that ends with a floor under your flood. Days one and two: your floods baselined — timed test calls INTO your real peak windows, noon, 4pm, Monday morning, per your written permission, every outcome timestamped at the source: answered or not, rings-to-answer, hold time, what a missed call triggered, recovery lag. Days three and four: ONE fix from the menu below, built and running. Day five: the before/after in writing.

The menu (your report's worst axis picks)

• The Overflow Text-Back Install (flood coverage worst — most common). Every missed peak call instantly receives a text with a booking path and a promised callback window — "We're with patients — book here, or we'll call you at 12:50." The caller's next move stops being the next practice.
• The Recovery-Window Install (recovery speed worst). Missed peak calls enter an owned same-window callback queue — recovery in minutes, while the caller is still on lunch, instead of the post-rush batch that enters every race late.
• The Recovery Ladder (persistence worst). The missed caller who doesn't answer the callback hears from you again, automatically, until booked or declined — instead of joining the phone-tag graveyard.
• The peak-window map, always included — your flood, on paper, by hour, from your own phone logs. Most owners have never seen it.

One fix per $500, from this menu — the cap is what keeps the price honest. Scope beyond the menu (including the staffing question) is the full build, quoted in writing.

What we don't do

• Test calls are brief and ordinary — the kind your desk already fields hourly — and never book real slots. Every probe is identified to you after the window closes.
• No probes on hours you exclude. Permission is written and explicit.
• No padded findings. "Your desk holds at noon" is a deliverable we're glad to hand you, in writing.

Prices on the page, where they belong

The first fix is prepaid and scheduled online in one step. If your baseline shows your desk holds, we install the menu item you pick anyway or hand you that finding in writing — your call.