From the measurement desk
Written for the question you actually typed.
Each piece answers one owner question in the owner's words, with the measured data we have and arithmetic anyone can check.
Should I hire a second front desk person or is there a cheaper fix?
The honest sizing: what a flood-hours problem costs versus an eight-hour salary, the floor that covers most floods, and the case where the hire genuinely wins.
My best front desk person says the phones are breaking her — what do I do?
Believe her, then measure it: what peak load actually does to good desk staff, and the structural relief that keeps them.